FAQ

This website is operated by THE FAIREST TRADING.

1) How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.

2 ) HOW DOES SHIPPING WORK?

We are proud to partner with merchants and artisans from around the world to offer you the best prices and the most interesting products. This means that your order is shipped from regions of the world such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

As we ship directly from our distribution hub in these countries, your item may take 1 to 3 weeks to arrive. Don't panic if it doesn't arrive immediately, it is on its way (please email us for tracking).

We also offer international shipping options - wherever you are, you can buy from us!

2) THE TRACKING NUMBER ON MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

3 ) WHAT IF I RECEIVED WRONG ITEM?

We sincerely apologize for sending the wrong item!

We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help and our customer representatives will be more than happy to help.

What you need to do:
1. Send us a photo of the wrong item that you received to our customer service or email to: clickgenerals@clickgenerals.com  
2. In your Subject Line, include: “Wrong Item Received”
3. We will send the correct item out as soon as we can!
If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account. 

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email to clickgenerals@clickgenerals.com   and we'll get back to you as soon as we can.